InContact

inContact, Inc. (NASDAQ: SAAS) is a provider of on-demand contact center software. Founded in 1997, the Utah-based company began as a unified carrier of long distance services. Through a series of strategic acquisitions commencing in 2001, the company shifted its focus to become a provider of on-demand contact routing and agent management applications embedded in its national telephony network. inContact has differentiated itself in the crowded contact handling market by combining productivity enhancing applications with connectivity options, services that normally require multiple vendors. The company's current product offering is targeted at any group involved with contact handling activities.